Client Feedback Gives Back to Poundmakers Lodge

Since 1973, Poundmaker’s Lodge has been changing the lives of hundreds of Canadians in need of substance use disorder treatment.

Open to people from all walks of life, Poundmaker's Lodge has been a national and global leader in addictions treatment, in their combination 12-Step, abstinence-based recovery, and Indigenous holistic treatment experience that focuses on the root of addiction and empowering clients in their recovery.

MNP Partner John McLaughlin says having Poundmaker's Lodge as a client for the last 10 years has opened his eyes to the incredible work they do for the people of Alberta and beyond.

“We saw an organization that’s growing and making a big impact on their community – we see it in their day-to-day operations,” he says. “For me, it was a way we could make a small difference by offering support for a very worthy cause.”

Moving forward, twice a year, MNP Digital will select a non-profit organization, and for every client satisfaction survey submission received we will donate $1 to their cause.

These short surveys sent out on every support ticket the Managed IT Services team resolves go a long way to ensuring excellent client support and gives the team a chance to support an outstanding community non-profit in the process.

“We started this initiative to be able to give back,” says MNP Client Experience Manager, Chris Ippolito. “The idea was to gather more feedback from our clients to improve our service, but we found a great way to incentivize feedback was to offer a donation to a non-profit which has turned into a win-win.”

MNP Digital’s Managed IT Services Team is optimistic that this initiative will continue to grow, enabling the fundraising impact to go further for additional deserving charities in the future.

About MNP Digital

Established over 60 years ago by a small group of entrepreneurs, MNP is one of the largest professional services firms in Canada. Proudly serving and responding to the needs of clients in the public, private, and non-profit sectors, we’re a limited liability partnership headquartered in Calgary, Alberta, with a strong local presence across the country – providing a full suite of services to clients from British Columbia to the Maritimes.

MNP Digital is the fastest growing part of our consulting practice, providing strategic advisory services as well as specialized expertise and experience to guide, protect, and empower organizations along their digital journey. We combine inspiration and expertise to deliver purpose-driven strategies and solutions across a diverse range of industries.

Visit our Managed IT Services page to learn more.

Visit Poundmaker's Lodge Treatment Centres’ website for information.